framing the experience
What Do Your Patients Experience?
How does your staff see your patients?
Every touchpoint contributes to the patient experience, and ultimately the measure used to establish your success in delivering a positive passage through every in-patient stay, clinic visit, video-consultation or appointment call.
Our work with both long and short-term health care providers shows that improving the patient engagement skills of every member of the health care team – from physicians and nurses to maintenance and receptionists – improves patient experience. Those improvements mean positive changes in both employee satisfaction and net revenues.
Frame Changers provides continuing education and custom training for employees in all aspects of the healthcare delivery system addressing all of the elements of patient experience.
